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Senior Field Technical Service Specialist

Location: Tokyo, Tokyo JP

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Job Number: 1221

External Description:

Responsibilities may include the following and other duties may be assigned.

  • Provides on-site technical support during the installation, implementation and maintenance of company products.
  • Ensures adequate records and systems are maintained.
  • Schedules personnel responding to critical situations to ensure that client's needs have been met and that the product/solution is fully functioning according to specification.
  • Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention.
  • May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
  • Carries sales or service quota, generates service fees from clients with or without maintenance contract.

Job Number: 1221

Community / Marketing Title: Senior Field Technical Service Specialist

Location_formattedLocationLong: Tokyo, Tokyo JP